Get in Touch with Us

Have questions or need assistance? We’re here to help! Whether it’s about your order, our products, or just general inquiries, feel free to reach out. Simply fill out the form below, and our friendly customer support team will get back to you within 24-48 hours.

Client Services / Concierge

  • Chat with a Pearl Specialist

    For immediate assistance, styling advice, or bespoke inquiries, connect with our Concierge via WhatsApp.
    WhatsApp: +1 (307) 435-9545 (Click to chat)
    Hours: Monday - Friday, 9:00 AM - 5:00 PM (PST)

  • Email Inquiries

    Customer Care & Orders: support@loongpearl.com

    Press & Collaborations: 

    pr@loongpearl.com

    Wholesale & Bespoke Sourcing: wholesale@loongpearl.com

  • Our US Headquarters

    LOONG WUYE INC.
    30 N Gould St Ste R, Sheridan, WY 82801, United States
    (Please note: This location is our corporate office. For returns, please contact our Concierge for specific atelier instructions to ensure the safe handling of jewelry.)