Client Services

We are dedicated to providing you with a seamless and exceptional experience. Below, you will find answers to our most common inquiries regarding shipping, returns, and orders. Should you need further assistance, our concierge team is always at your service.

Frequently Asked Questions

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

How long does shipping take?

Orders are typically processed within 2-5 business days. Shipping times vary based on your location, but most customers receive their orders within 8-15 business days. Expedited shipping options are also available at checkout.

Do you offer free shipping?

Yes! We provide free shipping on all orders over $150. For orders below $150, standard shipping rates apply.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.